FAQs

We understand that you may have questions about our products, shipping, and policies. Below are answers to some of the most common questions we receive from our customers.

1. What types of products does Trevio sell?

Trevio specializes in home, indoor, appliance, furniture, and home electronic products. We offer a wide range of items, from high-quality furniture pieces to state-of-the-art home electronics.

2. How can I track my order?

Once your order has been processed and dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment directly on the courier’s website.

3. What is the delivery time for my order?

• USA Orders: Delivery takes approximately 5 to 8 business days.
• UK Orders: Delivery takes approximately 6 to 12 business days. Please note that these are estimated transit times and may vary due to external factors such as customs clearance, public holidays, or courier delays.

4. Can I cancel or modify my order?

Yes, you can cancel or modify your order within 24 hours of placing it. After 24 hours, your order will enter the processing phase, and cancellations or modifications may not be possible.

5. Do you ship internationally?

Currently, we ship to the United States and the United Kingdom. If you are located outside of these areas, please contact us for potential shipping solutions.

6. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, digital wallets (Apple Pay, Google Pay, Amazon Pay), and Buy Now, Pay Later options like Klarna and Afterpay. We also accept direct bank transfers for large orders.

7. How does your return policy work?

We accept returns within 30 days of purchase for most items. Items must be returned unused, in their original condition, and packaging. Please refer to our full Return and Refund Policy for detailed instructions.

8. Are your products covered by a warranty?

Yes, all eligible products are covered by a 1-year limited warranty. This covers defects in materials or workmanship under normal use. Please see our Warranty Policy for more information.

9. What should I do if my item arrives damaged?

If your product arrives damaged, please contact us immediately at contact@trevio.shop or call +1(646) 823-9850. We will assist you with a replacement or refund.

10. Can I exchange an item?

Exchanges are only available for defective or damaged items. If you receive a faulty product, please reach out to our support team to initiate an exchange.

If you have any other questions, please feel free to contact our support team at contact@trevio.shop.